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Excellence and Quality Standards

Quality Management is integral to the way we run our business and we are proud to announce that we are a Visit England Quality Accredited Agency a Nationally recognised standard that focuses on quality and service.

The award assures our customers, cottage owners and visitors, of consistent and high levels of service throughout our organisation from holiday bookings to the daily management of our owners' investment properties. Anyone who has been through the process for QAA certification will know that it takes a lot of hard work, time and commitment to obtain. Our staff are all fully behind it and take a genuine sense of pride in knowing they are providing a superior level of service to all our customers.

Welcome Host

Our staff are all trained in customer service and have all attended Cumbria Tourist Board's 'Welcome Host' course.