Terms & Conditions

Please read our term and conditions prior to making your booking. If you are unsure about any of the points below please feel free to ask our office staff for further details.

  1. In order to make a confirmed booking we require a 20% deposit that is non-refundable.
  2. The 80% balance is due 6 weeks prior to arrival. This balance payment is also non-refundable.
  3. All short break and last minute booking payments are non-refundable.
  4. However, we do try to rearrange holidays if guests have experienced serious problems and are unable to visit.
  5. We do not arrange holiday insurance.
  6. We prefer to take deposit payments via credit card, and we normally take the balance payment using this same method of payment.
  7. Payment confirmation letters are sent out after each payment, along with cardholder receipts.
  8. We do require a ‘Good Housekeeping Bond’ of £50 per cottage and £100 per apartment. This is in case of serious damage or additional cleaning charges in order to prepare the property after guest departures. If guests pay by credit card, these details are retained in lieu of a cheque. However, no charge is made to a card without prior knowledge.
  9. We do charge for breakages but these are minimal amounts, to cover replacements only.
  10. Bed linen, towels, bath mats, tea towels and oven gloves are provided in all our properties.
  11. We provide salt and pepper in each property along with a ‘starter pack’ that includes toilet roll, kitchen roll, dishwasher powder and washing up liquid. As all our properties are self-catering units, we do not provide extra of these items once they have run out.
  12. We can arrange for a mid-stay clean and/or change of linen at a small charge should you wish, although prior notice is required for a mid-stay clean. Charges for these services are available upon request.
  13. Guests may collect keys for their property no earlier than 3.00pm on the day of arrival, and departure is required by 10.00am in order to service each property fully for new guests. Early arrivals or late departures may only be possible upon prior agreement with the Manager. Late departures may incur a charge of £15 per additional hour.

We do try to provide full details of our terms and conditions and we are happy to help should you have any questions that are not answered here. Our office is open each day between 10.00am and 4.00pm, telephone 01539 433 333